Hampton Inn & Suites by Hilton Windsor

We made a spontaneous trip to Windsor because we wanted to drive the entire length of HWY 401! We were thankful to find accommodation at this hotel especially since it was a very busy weekend with many sport events and activities. Upon our arrival, Ryley was on the phone with a customer who did not sound very happy. But Ryley was super professional, polite and accommodating to whoever was on the other line. Once she hung up, she was very apologetic to us for making us wait! No need. We were just happy to have found a hotel! She gave us two water bottles and set us up in Room 221. She was super sweet during the entire interaction. The room was very clean with a renovated walk-in shower. We fell asleep right away. When we woke up, we noticed a lot of noise coming from the hallways. Kids were playing. We sent a message to Ryley via the text line, and she had her colleague Jerry speak to the children and then moved us to Room 521. Instead of a walk-in shower, we had a tub in this room (not that we minded). Both rooms had a desk, two beds, a mini fridge, AC, and dark curtains to hide away the sun! We also enjoyed the unlimited coffee (I had so many!), the breakfast offerings, and how close the hotel was to different restaurants. Overall, Ryley and her colleagues: Jerry and one other gentleman were the highlight of our stay! They are gems! They worked tirelessly to ensure that EVERYONE had a good time. This is key! Adults were invited to the lobby to socialize, kids were asked to play in the lobby and pool area, and those that were in their rooms were able to enjoy their evenings at peace! Thank you so so so much!

The room was clean and spacious. We loved the spacious shower with non-slip floor. The king-sized bed was comfortable and we slept well. The hallways were quiet. It was nice to be able to go downstairs for breakfast. There were several selections including hot items like pancakes and waffles, eggs, sausages and bacon/ham and toast, bagels, cereal, yogurt and fruit. Plenty to choose from and some different selections each day.

The staff were very good. The room was comfortable. The pool was appreciated. Handicapped parking was well placed. Breakfast was great.

The room was very clean, location was great for our needs, loved having access to coffee all day, overall the breakfast was good-the toasters could be better, and I would make the coffee area accessible on all sides for the morning as lining up to get coffee/tea took a bit of time. Also, having someone available to wipe down the tables in between use would be great as well. Overall thought, everything was great.

It was very close to shops and many restaurants. The staff was professional, courteous and welcoming. The staff answered questions and attended to room requests quickly. The hot breakfast was a treat. The entire hotel as well as our room was very clean.